RULES FOR USING RENTAL SERVICES
Anyone who accepts the company's rules can rent photography equipment or other equipment.
In order to rent photographic equipment or other equipment, a person must have an identity document (passport), sign a contract with the company for the rental of photographic equipment or other equipment and pay the rent at the rates set by the company.
For convenience, there are two contracting options available in the rental:
1. With warranty cover.
The customer pays the rental fee and warranty cover in Thai Baht. The amount of the warranty cover paid into the cash desk or the company's current account serves as a security for the fulfillment of the terms of the rental contract. The warranty cover is fully returned to the customer after all mutual settlements and fulfillment of all obligations of the customer under the rental contract.
2. Without warranty cover.
The Client pays only the rental fee or the rental fee and the amount of warranty coverage calculated on the basis of the terms of cooperation offered by the Company to the Client.
In order to use this option of contract conclusion, the customer must provide the rental manager with an identity document and fill in the Customer Questionnaire available on the website https://lucky-rental.com/ApplicationForm in advance, at least 24 hours before the expected rental period.
Customer application form
Registration of the application form
The Client's application form is filled out on the website https://lucky-rental.com/ApplicationForm.
Within a day, with a possible extension of the term, the Rental Administration decides on the amount of the initial limit and the percentage of the deposit from the amount of exceeding the limit of the security-free rental. Extension of the term is possible in case of missing or unreliable data provided by the Customer in the application form.
The initial unsecured rental limit can range from 0 to 500,000 baht, and the percentage varies from 0% to 100%.
The rent limit is increased each time the customer returns the rented equipment in proper technical condition in a timely manner, as decided by the director of «Harmony Here Studio». This rule does not apply in case of late return of the equipment or incomplete compliance with the terms of the contract.
Utilization of uncollateralized rent limit
The uncollateralized rent limit allows:
o Hire photographic equipment and other equipment without warranty coverage or with a partial contribution of warranty coverage depending on the customer's limit;
o Receive personalized discounts and other bonuses.
The security-free rental limit can be used by the client for any Rental Transfer Act, as well as for several Rental Acts. In the second case, the amount of security cover to be provided to «Harmony Here Studio» Rental as security under the Rental Contract is calculated according to the amount of security cover of all the concluded Acts.
The client of the rental, if there is a limit of collateral-free rental, can at any time clarify any parameters of his account (provided booking period, limit of coverage, percentage of deposit from exceeding, the amount of individual discounts or bonuses) with the director of the rental in person or by phone.
The action of collateral-free rental and the percentage of the deposit from the amount of the excess may be suspended unilaterally by the Administration without giving reasons.
Rental contract
The rental contract shall be concluded only in writing. The rental agreement shall be signed by the rental director of «Harmony Here Studio» or other authorized person on the basis of a power of attorney, on the one hand, and the client on the other hand.
Mandatory annexes to the rental contract are:
When issuing the equipment:
o A Delivery certificate describing the equipment rented by the customer.
When returning the equipment:
o An return receipt describing the equipment returned by the customer.
CASH AND SALES RECEIPTS, INCOMING AND OUTGOING ORDERS, BANK SLIP are not mandatory annexes to the rental contract. With the help of these documents the client can confirm the absence of debt to the rental under a particular contract.
In any case, SAVE ALL DOCUMENTS under the rental contract until the contract is finalized and final settlements with the rental company are made. «Harmony Here Studio» recommends keeping all documents for at least one (1) year from the date of the rental agreement.
Renewal of rental contract
If the customer wishes to extend the rental contract, he/she must notify the rental director of his/her intention at least 12 hours before the end of the concluded contract.
The rental customer has no preferential right to renew the rental contract, therefore «Harmony Here Studio» reserves the right to refuse to renew the contract.
If Harmony Here Studio agrees to extend the contract, the client must visit the rental in person within three days and sign the Supplemental Agreement to extend the contract.
It is NOT required to present the rented equipment at the conclusion of the Supplementary Agreement. The cost of the new rental period is calculated without taking into account the previous period of use of the equipment, as if the customer were entering into a new rental contract.
If within 1 (one) hour after the end of the rental contract the client does not return the rented photo equipment or other equipment and/or does not sign an Additional Agreement on the extension of the rental contract, «Harmony Here Studio» has the right to recognize the client as a breach of the rental contract and apply sanctions specified in the rental contract.
In particular, the calculation of the surcharge amount is made without taking into account special prices for the week and month of rental - only the tariff rate of 1 day is taken into account.
In addition, the customer will be required to pay a non-performance penalty of 10% of the appraised value of the rented equipment or additional rental cost at the discretion of the person authorized to decide the amount of penalties at «Harmony Here Studiо».
Receipt and return of equipment
Receipt
Upon receipt of the equipment, the customer along with the rental director should check:
o Compliance of actually received equipment and its components with the list of equipment specified in the Delivery certificate;
o Appearance and operability of each piece of equipment;
o Presence and integrity of special markings on the equipment.
After signing the Delivery certificate claims to the equipment transferred under the rental contract are not accepted.
Signing of the Delivery certificate means that the client is familiarized with the rules of safety and operation of the property and assumes further responsibility related to the use of the property.
Return
The client is obliged to return the rented equipment in the same condition in which he received it at the time of delivery. The presence of all components specified in the Delivery certificate is required.
If in the course of operation the rental property has become dirty and its appearance has changed, the client is obliged to take measures to return the rental property in clean condition. Dirty things are not accepted, except when it is impossible to restore the original appearance of the equipment. When tidying up the property, the customer must make sure that the special markings are preserved.
When returning the equipment, it is mandatory to sign a Return receipt confirming the return of the equipment to the rental company. The absence of a signed Return receipt means that the equipment is in the hands of the customer.
In the event that the equipment is defective due to the use of the equipment, the client must pay damages, costs or fines to repair the equipment. The amounts of fines are given in the «Instructions on the procedure of calculation of penalties» approved by the director or other authorized person of «Harmony Here Studio» and available for rent and posted on the website https://lucky-rental.com/.
Early refund
In case of early return of the property by the Client, the rental manager recalculates the rental fee. When calculating the amount to be returned, the manager adds to the non-returned rental amount the rental value of the property for the day following the date of signing the Delivery certificate.
If, upon recalculation, the new value exceeds the rent previously paid by the customer (e.g. in the case of discounts for long leases), no additional money will be charged to the customer and it will be assumed that neither party has a rent obligation to the other.
Use of rental equipment
The customer is obliged to treat the rental equipment with care. It is forbidden to use the equipment not for its intended purpose, as this may lead to external and internal defects.
When using the equipment, the client must comply with the rules of its operation and not violate safety regulations. For any questions related to the use of the rental equipment, the client can contact the rental director. «Harmony Here Studio» shall not be liable for any damage that may occur during the use of the rental equipment by the client and shall not reimburse any costs that the client may incur to third parties due to the use of the rental equipment.
In no way shall Harmony Here Studio be liable for Client's lost profits arising from the use or non-use of rental equipment.
IMPORTANT! Memory cards and other digital storage media (e.g. SSD disks) are not a reliable and fail-safe means of storing material.
«Harmony Here Studio» does not guarantee in any way the operability of rental storage devices.
Therefore, we kindly ask you to pay special attention to the functionality of memory cards and other storage devices when checking the equipment.
If you experience a malfunction while using one of these devices (material is not recorded, the card is not "readable" by the camera or camcorder, recording does not last longer than 2 minutes, etc.), send your claims, including those related to reimbursement of data recovery costs, etc., to the manufacturer of the device or its certified service center.
Cost of rental services
The cost of rental services is reflected in the price list certified by an authorized representative of «Harmony Here Studio» and available for rent. Also, the cost of rental services is reflected on the website https://lucky-rental.com/. In case of any disputes, the information on the website shall prevail https://lucky-rental.com/.
For most rental equipment, there are tariff rates based on the following periods of equipment use: 1 day, 1 week, 1 month. For the purpose of determining the equipment rental price, the rental period is represented by a set of these tariff periods.
When calculating the rental rate for rental periods longer than 1 week, the "week" and "month" rates are used. For rentals longer than one week, the corresponding rate should be divided by 7 or 30 days and multiplied by the number of rental days.
Equipment reservations
«Harmony Here Studio» has an equipment reservation system for customer convenience.
Application Form
Any person wishing to rent photo equipment or other equipment from the company can leave an application form to «Harmony Here Studio» rental for any date and time at https://lucky-rental.com/ApplicationForm, by phone, e-mail or other communication channels, the list of which is presented at https://lucky-rental.com/ApplicationForm.
The application form is not a reservation and does not guarantee the availability of the rental property at the time agreed as the desired rental start time. Upon confirmation of the application, the Rental Director checks the availability of the property for the desired rental period and, if available, reserves the property for the Customer who left the application form.
If there are multiple requests for a property, the Customers who left requests in https://lucky-rental.com/ApplicationForm for that equipment for that term first shall have priority in booking the equipment.
Reservations
The equipment is reserved for a specific date and time from the moment of receiving official confirmation from the rental manager.
Equipment shall be deemed to be reserved at the receiving warehouse specified in the order. If any of the order parameters are changed, the reservation procedure must be carried out anew.
Cancellation of reservations
In case of cancellation of the reservation, regardless of the reasons for such cancellation, the client must be informed at least one day prior to the proposed rental.
Reservations may not be postponed, and reservations for any other date may be made again.
Warranty coverage
The warranty coverage serves to ensure that the client fulfills the terms and conditions of the equipment rental agreement. The amount of warranty coverage is determined by «Harmony Here Studio» individually for each piece of equipment thai baht, russian rubles and small-sized equipment are accepted as warranty coverage.
The warranty cover is paid to the «Harmony Here Studio» rental office at the moment of receiving the equipment and is returned to the client after the rental equipment is returned and all mutual settlements under the contract are completed.
Small-sized equipment equal to or covering the appraised value may partially or fully cover the amount of the required security for the fulfillment of obligations under the rental contract (collateral).
The following liquid, technically operable and complete tangible assets may be used as collateral
technically serviceable and complete tangible assets:
- Cameras.
- Camcorders.
- Lenses.
- Cinema lighting devices.
- Flashes.
- Stage lights.
- Tripods.
- Sliders.
- Rigs, shoulder rests.
- Steadicams.
- Monitors.
- Equipment for effects (snow, smoke, wind, bubbles, etc.).
- Computers.
- Other valuable non-large-size equipment related to photography or videography.
We only take appliances in complete kits!
For example: If it's a lens, it should come with: two caps, lens hood, etc.
If it is a camera, then: strap, battery, charger, plug(s), etc. Laptops with chargers. APPLE products are taken as collateral only in complete sets, starting from the packaging, documents confirming ownership.
The amount of collateral is assessed by rental managers depending on the technical condition of the provided equipment and its current market value (no more than 50% of the market value - depending on the condition).
The lessee should specify in advance the possibility of providing small-sized equipment as collateral.